Skip to Main Content

MTA Performance Improvement

MTA’s Performance Improvement 

Welcome to the MTA’s Performance Improvement Website!

The Maryland Department of Transportation’s Maryland Transit Administration (MTA) is implementing a business-like approach to managing and delivering safe, efficient and reliable transit service across Maryland with world-class customer service. One way we are driving toward this vision is by measuring key performance indicators to ensure accountability for results. Those metrics are:

1. Ridership
2. On-Time Performance

This web page will engage our riding public by providing key performance indicators for MTA service and cultivate public interaction regarding our service. MTA’s goal is to create a high-quality transit system that provides exceptional service to riders who depend on the MTA for daily living and who view MTA’s services as a great alternative to private transportation. Again, we are striving to become an exceptional organization that delivers safe, efficient and reliable transit with world-class customer service delivered by employees who care and are committed to excellence.

We greatly value your comments and/or suggestions regarding this web page. Please feel free to contact us at or (410) 539-5000 (toll free: 1-866-RIDE-MTA [1-866-743-3682]), Monday through Friday from 6am - 7pm. Just mention the ‘Performance Improvement Website in your comment. Thank you!

Changing Maryland for the BetterClick on logo to find more information on the Governor's Office of Performance Improvement.